Privacy Policy – InstaHeat

1. IntroductionInstaHeat (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services.

2. Information We CollectWe may collect and process the following data:

Personal Information: Name, address, email, phone number.

Billing Information: Payment details for services provided.

Technical Data: IP address, browser type, and usage details when visiting our website.

Communications: Emails, messages, and feedback provided to us.

3. How We Use Your InformationWe use your data for:

Processing bookings and payments.

Providing our services, including boiler servicing, gas fire repairs, and chimney sweeping.

Communicating with you regarding your appointments and inquiries.

Improving our website and customer service.

Complying with legal obligations (e.g., Gas Safe regulations).

4. Data Sharing & Third PartiesWe do not sell or trade your personal information. However, we may share data with:

Service providers (e.g., payment processors, email systems) to facilitate our services.

Regulatory bodies such as Gas Safe Register or HETAS when legally required.

Law enforcement agencies if required by law.

5. Data RetentionWe retain customer data for as long as necessary to fulfill service agreements and legal requirements. Data is securely deleted once no longer needed.

6. Your RightsYou have the right to:

Access, correct, or delete your personal data.

Withdraw consent for marketing communications.

Request data portability where applicable.

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we are mishandling your data.

7. Data SecurityWe implement security measures to protect your personal data from unauthorized access, alteration, or disclosure.

8. Cookies & TrackingWe use cookies to enhance website functionality. For more details, see our Cookie Policy.

9. Contact UsFor any questions regarding this Privacy Policy, contact us at:

Email: info@insta-heat.co.uk

Phone: 01423 209079

Registered Office: 18 Millfield End, Harrogate, HG3 5BB

10. Policy Updates

We may update this Privacy Policy periodically. Please check back for the latest version.

Effective Date: 13/03/2025